The episode aired on the 16th focused on cases where individuals order food and then demand refunds, causing significant losses to businesses. One particular case highlighted involved a single restaurant experiencing 17 refund requests over two years.
A pasta restaurant owner in Gyeonggi Province reported facing repeated orders and refund requests from the same individual. The customer claimed they did not receive the food and requested a refund.
Even after the customer's account was suspended, they continued to use other platforms to place similar orders. Over 20 nearby businesses reportedly suffered similar incidents.
The impact extended beyond business owners. Some delivery drivers claimed they had to cover the cost of the food and delivery fees themselves. At least seven delivery drivers reported being affected by this customer.
Ultimately, the production team and delivery drivers staked out in front of the villa where the individual was believed to reside and managed to confront them.
The identified 'delivery scammer' turned out to be a delivery driver themselves. Despite being in the same line of work, they admitted to repeatedly attempting refunds due to financial difficulties and apologized, saying, "I was wrong."
The host commented on the situation, stating, "It's problematic to make refunds so easy and rely solely on individual morality." A platform representative explained, "We cannot disclose the criteria for blacklisting consumers," and noted that the case was deemed a legitimate order cancellation, leading to the refund approval.
This episode highlighted the structural issues within the refund system that can be exploited, raising awareness about consumer protection.
Reporter Na-yeon Cho, Ten Asia nybluebook@tenasia.co.kr